An inspired change: Customers follow as Avis shows the way with satellite navigation rental option

TomTom navigation systems are available to rent in over 40 major European rental stations including the main international hubs of Paris CDG, Amsterdam Schiphol and Frankfurt Airports. TomTom can be requested through the Avis Contact Centre in Barcelona, on 0848 81 18 18, subject to availability.

TomTom is a leading European company that specialises in navigation and travel solutions. Its navigation technology offers coverage across Europe including Great Britain, Belgium, The Netherlands, Luxembourg, Sweden, Norway, Denmark, Finland, France, Germany, Austria, Switzerland, Poland, Czech Republic, Slovakia, Hungary, Italy, Spain and Portugal.

“Inspired Change is all about offering our customers choice, and making not just the rental experience but also the driving experience as easy as possible. When you’re driving in unknown territory, TomTom offers our customers a pain free solution to finding their final destination,” says Dave Russell, Avis Europe’s Fleet and Operations Director.

“Now our customers can pick up a rental car complete with satellite navigation, allowing them simply to enter their destination into the system and head off on their journey. It’s quick and easy and, whether they’re travelling for business or leisure, our customers find it a definite bonus.”

Avis launched its Inspired Change programme in spring 2006 following extensive research amongst Avis employees and nearly 13,000 customers across Europe. Inspired Change has introduced a jargon-free Rental Agreement, clearer car groups, a Fuel Up Front refuelling option and Avis Choice Fleet in the UK. These ideas for change and others were inspired by Avis employees who wish to make life even better and more transparent for their business and leisure customers. It is a long term commitment and a promise to continuously improve and innovate. It is not a one off but part of the ‘We Try Harder’ philosophy.

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Avis Europe ist eine der führenden Autovermietungen in Europa, Afrika, dem tleren Osten und Asien, wo sie unter den weltweit bekannten Marken Avis und Budget pro Jahr mehr als 8 Millionen Kunden bedient. Avis betreibt ein weltweites Netz von über 5‘000 Mietstationen in mehr als 160 Ländern.

Im Rahmen ihres Engagements für einen optimalen Kundenservice bietet Avis das kostenlose Avis Preferred Programm an, den schnellsten und einfachsten Weg, ein Auto zu mieten. Das Programm beinhaltet unter anderem fertig vorbereitete Dokumente, spezielle Schalter für einen bevorzugten Service und eigene Avis Preferred Telefonnummern für Buchungen.

Avis Europe hat ebenfalls eine Reihe von weiteren Dienstleistungen entwickelt, die dazu dienen, den Kunden mehr Effizienz, Transparenz und Auswahl zu bieten. Zu diesen Dienstleistungen gehören unter anderem der leicht verständliche Avis Mietvertrag in acht Sprachen, der Vorauskauf des Treibstoffs, der Rapid Return Service und die Vermietung von Navigationsgeräten.

  Avis Budget Autovermietung AG (Firmenporträt)

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