Avis fuel up front now available throughout europe

Following its successful launch in the UK, Avis today announces that Fuel Up Front, designed to give customers a convenient and cost efficient refuelling option for when they return their hire car, is now available throughout Europe at airport and downtown locations. This has been available at all Avis UK locations since May, part of the first wave of initiatives from the Avis pan-European programme of Inspired Change.

Murray Hennessy, Chief Executive, Avis Europe, says: “Original feedback from our customers highlighted that it was often stressful and time-consuming having to find a service station and refuel their car before returning it to us. This led to the development of Fuel Up Front, which is aimed at providing customers with a wider choice and clear, more convenient refuelling option.”

“Our customers can now choose to pre-order a full tank of fuel, at the local pump price, when they pick up their car and then return it empty, without worrying about paying a premium for the service. However, if they return the car with the tank full, even after taking the Fuel Up Front option, we will not charge them for the fuel, so they can be assured of an easy, transparent and convenient service.”

Avis launched its Inspired Change programme in spring 2006 following extensive research amongst Avis employees and nearly 13,000 customers across Europe. Inspired Change has introduced a jargon-free Rental Agreement, clearer car groups of small, medium and large, a Fuel Up Front refuelling option and Avis Choice Fleet in the UK. These ideas for change and others were inspired by Avis employees who wish to make life even better and more transparent for their business and leisure customers. It is a long term commitment and a promise to continuously improve and innovate. It is not a one off but part of the ‘We Try Harder’ philosophy.

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Avis Europe ist eine der führenden Autovermietungen in Europa, Afrika, dem tleren Osten und Asien, wo sie unter den weltweit bekannten Marken Avis und Budget pro Jahr mehr als 8 Millionen Kunden bedient. Avis betreibt ein weltweites Netz von über 5‘000 Mietstationen in mehr als 160 Ländern.

Im Rahmen ihres Engagements für einen optimalen Kundenservice bietet Avis das kostenlose Avis Preferred Programm an, den schnellsten und einfachsten Weg, ein Auto zu mieten. Das Programm beinhaltet unter anderem fertig vorbereitete Dokumente, spezielle Schalter für einen bevorzugten Service und eigene Avis Preferred Telefonnummern für Buchungen.

Avis Europe hat ebenfalls eine Reihe von weiteren Dienstleistungen entwickelt, die dazu dienen, den Kunden mehr Effizienz, Transparenz und Auswahl zu bieten. Zu diesen Dienstleistungen gehören unter anderem der leicht verständliche Avis Mietvertrag in acht Sprachen, der Vorauskauf des Treibstoffs, der Rapid Return Service und die Vermietung von Navigationsgeräten.

  Avis Budget Autovermietung AG (Firmenporträt)

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