Avis rolls out guaranteed 3-Minute Promise Service across more European Locations following huge success

The 3 Minute service begins when the customer enters the Avis premises and time can be measured by the renter with a stop watch provided at the start of each rental process. If the time elapsed is over the three minutes, the customer will receive an apology, and a few days later, a retail voucher worth €30/£20/CHF50 in the post.

Avis Preferred is Avis' complimentary frequent renter scheme and since 2007, Avis Preferred members are being guaranteed their car keys and a printed Rental Agreement within three minutes, or less at many of Avis’ European locations.

Renting as an Avis Preferred member is quick as there is no need, in applicable countries, to complete documentation each time the customer rents a vehicle. Having signed their first Master Rental Agreement when they become an Avis Preferred member, customers then simply need to show their driving licence each time they rent, collect their keys and drive away. The scheme appeals to business and leisure travellers alike, offering pre-prepared paperwork, priority customer service and a dedicated reservation line.

Andreas Gartmann, Managing Director, Avis Switzerland, Austria and Czech Republic explains: "It is our aim to enhance our customer service through best practice initiatives such as this, particularly focusing on offering a fast, efficient service. The 3 Minute Promise means our Avis Preferred members have a guarantee from us to process their rental as quickly as possible. The success rate so far has been excellent and we are confident this will continue to grow across further locations in Europe."

Andreas Gartmann continues: "The long-term aim of this initiative is to ensure that all Avis Preferred members receive speed of service regardless of where the Avis location is. This is part of Avis' ongoing commitment to consistent benefits and standards across our network."

Avis locations now offering the “3-Minute Promise” include 373 rental stations in France and all major airport locations in the UK. In addition, the service has been launched in Germany, Portugal, Spain, and Switzerland, with the Netherlands and Belgium following later in 2008.


Ueber uns: Avis Europe is a leading car rental company in Europe, Africa, the Middle East and Asia, serving customers via the Avis and Budget brands in over 3,800 locations.


Contact: Jeannine Micheli, Marketing & Partnership Manager, phone +41 44 809 19 33 or jeannine.micheli@avis.ch

Visit www.avis.ch for more details.

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